Training Post - Case Study
From In-Person to Online Excellence: How Tkm & Associates transformed their training business
When the pandemic disrupted in-person training, Tkm & Associates needed an affordable way to deliver high-quality information governance courses online.
With Training Post's user-friendly LMS, they've built a thriving e-learning business that includes 30+ courses and the ability to provide branded LMS portals to corporate clients—transforming both their delivery model and revenue potential.
The Challenge: Adapting to a new training reality
When the pandemic hit, it dramatically changed the training landscape for Tkm & Associates. As CEO Liz explains, "Having primarily delivered courses attended in person prior to the pandemic, we were looking to develop a new range of products that people could use in their own time and complete at their own pace."
This shift wasn't just logistical—it required rethinking their entire approach to training delivery. Despite reservations about typical e-learning materials they'd experienced, Tkm knew they could offer something better. They envisioned creating content that could be customised for their clients' internal use while giving individual learners a quality experience.
"We had no idea what the uptake of these products would be," Liz recalls. "Having looked at a number of possible solutions, it looked as if it would be cost prohibitive to develop these products." That's when Tkm began exploring Training Post as a potential solution.
“This has opened new revenue streams for us”
Liz Taylor
CEO - Tkm & Associates
Training Post offers excellent value for money, it is reliable and is very easy for users at all levels to engage with.
Liz Taylor
CEO - Tkm & Associates
The Solution: Finding the right platform partner
During their search for the right platform, Tkm found that Training Post offered something different. "Training Post gives us everything we need to manage our learning courses as well as providing a great tool to sell on to our clients," says Liz.
What made Paul and his team at Training Post stand out was their approach to the partnership. "We appreciated the focus on our business needs rather than making the sale," Liz notes. "The team at Training Post dealt with any requests when we asked for functionality that the system didn't offer at the time."
This collaborative approach formed the foundation of what has now become a three-year partnership. During this time, Tkm has developed approximately 30 courses covering all aspects of information governance—data protection, records management, and freedom of information.
“The team at Training Post dealt with any requests when we asked for functionality that the system didn't offer at the time"
Liz Taylor
CEO - Tkm & Associates
Transformation: Building a new training ecosystem
Today, Tkm uses Training Post to host their complete range of online on-demand e-learning content. "We use Training Post for courses from induction level through to practitioner standards. We also provide 'listen again' modules for those that attend our courses live," Liz explains.
The flexibility of the platform has allowed Tkm to adapt to evolving client needs that emerged during the pandemic. "Nearly all of our clients were looking for more flexible training solutions as well as forever looking for better value for money. Training Post allows us to develop these types of products while also supporting our more traditional training delivery."
Their training offerings now seamlessly integrate with professional certification requirements from awarding bodies including the British Computing Society (BCS) and Scottish Qualifications Authority (SQA). As Liz points out, "While these awarding bodies didn't react particularly quickly to developing online assessment, they are all now moving in that direction—which means our customers can complete everything related to their professional development online."
The Results: Growing business opportunities
As Tkm has become more familiar with the platform, their capabilities have expanded. Working with Paul, they've developed integration with their website, "meaning our individual clients can now get instant access to the products they want," says Liz.
One of Training Post's most valuable features for Tkm has been its ability to create dedicated client portals, effectively enabling them to become an LMS reseller. "We have plans to start recording more customised content for each of our clients, with a number of clients having their own LMS through Training Post," explains Liz.
This multi-tenant functionality has transformed Tkm's business model. Instead of simply selling access to courses, they now offer complete branded learning environments to their corporate clients. Each client gets their own customised LMS portal with specific courses, branded interfaces, and dedicated admin capabilities - all while Tkm maintains centralised control.
"This has opened entirely new revenue streams for us" Liz notes. "Rather than just selling individual courses, we can now offer complete learning ecosystems to our clients. They get the benefits of a full-featured LMS without the significant investment normally required, and we create ongoing value-based relationships rather than one-off sales."
When asked how their business would be different without Training Post, Liz responds candidly: "I'm not sure we'd be offering the same types of products without Training Post. The investment was absolutely worthwhile, and we're looking forward to developing more content in the next year or so.”
“Having looked at a number of possible solutions, it looked as if it would be cost prohibitive to develop these products ourselves."
Liz Taylor
CEO - Tkm & Associates
"a great product that does what it says on the tin. Easy to set up learners and courses, offering great value for money”
Liz Taylor
CEO - Tkm & Associates
A reliable partner for future growth
Liz describes Training Post succinctly as "a great product that does what it says on the tin. Easy to set up learners and courses, offering great value for money."
Her advice to other training providers considering the platform reflects Tkm's positive experience: "Training Post offers excellent value for money, it is reliable and is very easy for users at all levels to engage with. It's also easy for us to set up and manage client orders as well as our training content and contains all the functionality we need for courses of all levels, from our basic essentials packages up to our practitioner level qualifications."
She concludes with a strong endorsement: "We're more than happy to recommend Training Post for anyone looking for an LMS."
About Tkm & Associates
Information governance specialists serving organisations of all sizes with expertise in data protection, records management, and freedom of information compliance.
Services:
On-demand e-learning (via Training Post)
Live training and customized programs
Practitioner qualifications (BCS/SQA accredited)
Consultancy and outsourced DPO services
Information governance project support
Tkm helps organisations navigate complex information governance requirements while building internal capabilities through quality training.